Refunds & Returns Policy
Effective Date: September 2025
At Barilliant, every chocolate bar is made-to-order and perishable. For this reason, we do not offer refunds or cancellations for change of mind once an order has been placed.
We take great care in packaging and protecting your chocolate — including heat-safe packaging during warmer months — to ensure it arrives in excellent condition.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@barilliant.com.au
with your order number and photos.
We will assess your claim and provide a replacement where appropriate.
Refunds are not provided, except where required by Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Competition and Consumer Act 2010 (Cth).
You are entitled to a replacement or refund for a major failure (for example, goods that are unsafe or significantly different from what was ordered).
You are entitled to have goods replaced if they are not of acceptable quality.
These rights do not apply where the product has been mishandled, stored incorrectly, or if you simply change your mind.
Non-Refundable Items
Custom and personalised chocolate bars.
Perishable products once shipped and delivered in good condition.
Orders reported after the 48-hour window.
Cancellations
Because all chocolate is made-to-order, we cannot accept cancellations once production has started. If you contact us immediately after placing your order, we may be able to assist if production has not yet started.
Contact Us
Questions? Email info@barilliant.com.au
